FAQ

Welcome to the Digital Nomad Health FAQ to answer all frequently asked questions.

Do you prescribe controlled substances?

In order to comply with state regulations, we have chosen not to prescribe controlled medications. We have partner clinics and providers for any such needs where our patients can get such medications.

As Primary Care physicians in this quickly changing medical-legal landscape, we have decided to hand over the management of controlled medications to our specialist colleagues with far superior training and expertise.

Do you have a physical location?

The medical practice is based out of Long Beach, CA. Dr. Mo will do home visits in certain circumstances, but this is reserved for rare occasions. Digital Nomad Health is a virtual-first practice.

What if I’m in another state/country?

To become a patient in the practice, you must be a resident of California or Alaska. However, when you travel, we can see you virtually anywhere in the world.

For clients who live overseas or don’t like California or Alaska, we can have a coach-client relationship where most of the medical advice is general and no patient-doctor relationship is formed.

Don’t I need a physical exam?

Each Primary Care appointment is different from the next. Some visits require a physical exam, while others can be managed virtually. To determine which type of appointment you need, it is best to discuss it with your Primary Care physician, who can triage your needs appropriately.

Certain visits clearly fall outside of the scope of a Primary Care appointment, such as a growing abscess or a laceration that needs to be repaired.

In other circumstances, it’s relatively straightforward to perform a general physical exam virtually with the help of the patient. Some of our patients also have their own personal technology to assist in the exam, such as digital otoscopes and EKGs.

What about pap smears?

At this time, we cannot perform physical examinations or preventative screening, which require a visit in-person. A pap smear, a prostate exam, clinical procedures, performing an anoscopy, taking a tissue biopsy, and listening to your heart and lungs are procedures that we cannot do.

When such interventions are necessary, your doctor will inform you of this, and together you can determine how to best get it done, such as by visiting a gynecologist, an urgent care, a walk-in clinic, or choosing alternative modes of diagnosing the condition in question.

Where do I do my blood tests?

We have a few lab partners with whom we contact to get the best prices and the most accurate test results for our patients. When a lab test is needed, we’ll share with you the various options that you have.

Where can I get my prescriptions?

Various online and physical pharmacies with transparent prices help you shop for the most affordable and safe medications.

Most patients choose mail pharmacies to get their medications shipped to them.

For those traveling abroad, your physician at Digital Nomad Health will work with you to choose the best option for obtaining medications.

Can the doctor prescribe medications while I’m abroad?

Most pharmacies in different countries and even different states may not honor a prescription from a physician outside of that jurisdiction.

However, several patients could go to pharmacies with our prescriptions in Scotland, Mexico, Spain, and Greece, and their prescriptions were honored.

Where is my health data stored?

Your health information is stored by the EHR company we contract with. They have strict security protocols to help ensure that your data is protected. Once enrolled in the practice, you will access this information through your patient portal.

What if I need to be seen after hours?

Dr. Mo has a small panel of patients and will be available to take your call or text throughout the day. However, since we are a primary care practice, we do not have a dedicated after-hours phone service.

In an emergency, it is best to go to a nearby Emergency Room or activate your local emergency hotline.

Whenever possible, we will try to communicate with you as timely as possible to avoid you having to go somewhere else for your care unless that’s deemed appropriate.

How do I become a member?

We hold open enrollments several times per year. You can set up a discovery call with Dr. Mo using the following link.

What’s your health philosophy?

My personal health philosophy is to prioritize healthspan over lifespan by balancing what I enjoy doing with what I should be doing. Exercise, a healthy diet, good quality sleep, and coping with stress are more beneficial to my health than medications, surgeries, or other medical interventions.

However, this is my personal health philosophy, which often differs greatly from my patients. Each person is unique and has their personal definition of health, which I hope to discover and honor.

What if I have to go to the ER?

Digital Nomad Health is a virtual primary care practice that focuses first on preventing and managing chronic diseases. Emergencies, urgencies, and care that require the physical presence of a clinician fall outside the scope of our practice, and we reinforce this information during every appointment to ensure patient safety and compliance with state and federal rules and regulations.

Activating your local emergency hotline is always best if an emergency is suspected.

What does my membership cover?

Your monthly membership covers unlimited access to Primary Care appointment(s) with your physician at Digital Nomad Health. Your ongoing subscription ensures virtual office visits and access to your physician.

This Direct Primary Care practice is not insurance and does not guarantee health or other services.

Can I cancel my membership?

You can cancel your membership at any time by going to the membership area and halting payments.

Do I need health insurance?

We recommend that all our patients have some process for major, unforeseen medical expenses. Traditional health insurance would be such a product.

Many patients also use healthcare cost-sharing services such as Sedera Health or CrowdHealth.

Do you accept health insurance? Medicaid, Medicare, Tricare?

We at Digital Nomad Health do not accept health insurance and do not bill third parties for our services.

Due to legal reasons and administrative burdens, we cannot make any exception to this rule.

Do you provide a superbill that I can submit to my insurance?

Our clinic does not provide a superbill or itemized bill. Because we don’t participate in any health insurance programs, we are unable to provide such documentation.

What if I can’t afford my membership?

We offer financial assistance options for patients who have been part of our practice for 12 months or more.

Access to a Primary Care physician is incredibly important, considering that healthcare costs are one of the major financial burdens on the average American.

Are you better than a traditional Primary Care doctor?

It’s unlikely that any Primary Care doctor is far superior to another. Ignoring those burnt out and a few bad apples, the knowledge base in Primary Care is fairly straightforward.

Here at Digital Nomad Health, we don’t have a monopoly on information; we have no secret sauce other than personal touch and deep, meaningful connections with our patients.

What EHR do you use?

We keep technology to a minimum and, therefore, do not commit to one platform over another. To keep the practice dynamic and adaptable, we anticipate switching EHRs/EMRs whenever the vendor’s price or services don’t match our values.

We are currently using Hint Health. We do everything possible to avoid frustration for our members with constant platform changes.

How do you communicate with me?

We are currently using Spruce Health to communicate with our patients. Based on patient preference, we can also use WhatsApp or text messaging.

What’s the cost?

Please click the Prices page for the most updated prices. My practice is based on a monthly subscription model, which encourages a long-term patient-doctor relationship.

Can I get a refund?

All membership fees are month to month and you pay your dues after the month of service. If for any reason you are unhappy or unable to afford the service you don’t have to make the payment.

What if I miss a payment?

To provide fair access to all patients if a member misses 60 days or payments, their agreement with us will be terminated, and no further payments need to be made.

It will be assumed that the member is no longer subscribed to our practice and both parties will be absolved of any financial liabilities.

How many times can I see the doctor?

We prefer to visit with most patients at least once a month. Many will initially benefit from more frequent visits until we stabilize any long-term medical problems. There is no hard cap on the number of visits; the doctor and patient will determine the frequency together.

How long are the appointments?

Most appointments end up being 30 minutes but for our more complex clinical cases, we reserve 1-1.5 hours. There is no hard cap on the length of time and appointments are blocked for 60 minutes.

What’s your panel size?

Each physician at Digital Nomad Health will have a patient panel of 150 – 250. For more complex patients it’s best to have a small panel which frees up time for researching medical topics and having longer appointment times.